Frequently Asked Questions
Everything you need to know about our sustainable cleaning solutions and orders.
What makes Dirty Labs products different from traditional detergents?
Our formulas utilize advanced bio-enzymatic technology to target stains and odors at the molecular level. Unlike traditional detergents that rely on harsh synthetic chemicals, we use bio-based ingredients that are biodegradable, non-toxic, and safer for both your home and the planet.
Are your products safe for sensitive skin and allergies?
Yes. All Dirty Labs products are dermatologist-tested, hypoallergenic, and free from known EU allergens, dyes, parabens, and sulfates. We prioritize ingredient transparency to ensure our formulas are safe for even the most sensitive skin types.
How long does shipping take and what are the costs?
We offer standard shipping across the continental U.S., typically arriving within 3-7 business days. Shipping is free on all orders over $50. For orders under $50, a flat-rate shipping fee is applied at checkout.
What is your return policy?
We want you to love your clean. If you are not completely satisfied with your purchase, you can return your items within 30 days of delivery for a full refund. Please contact our support team to initiate a return label.
Is your packaging recyclable or plastic-free?
Sustainability is at our core. Our liquid detergents are packaged in infinitely recyclable aluminum bottles, and our booster powders come in plastic-free, compostable packaging. We aim to minimize plastic waste across our entire supply chain.
Do you offer a subscription service?
Yes! You can subscribe to your favorite products and save 15% on every order. You have full control to skip, pause, or cancel your subscription at any time through your account dashboard.